Terms of service
General Terms and Conditions for the JENZ GmbH Web Shop
(as of June 2025)
§1 Scope of application, definitions
1 The following General Terms and Conditions apply to all business relationships between you as a customer and us, JENZ GmbH (hereinafter "JENZ"), which are initiated and processed via our web store. The version of our General Terms and Conditions of Business valid at the time of the order shall apply. Deviating terms and conditions of the customer shall not be recognized unless JENZ expressly agrees to their validity in writing.
2. our goods and services offered via the web store are aimed exclusively at consumers of legal age as final purchasers. For the purposes of these General Terms and Conditions, (i) a "consumer" is any natural person who concludes the contract for a purpose which cannot be attributed primarily to their commercial or independent professional activity (§ 13 BGB) and (ii) an "entrepreneur" is a natural or legal person or a partnership with legal capacity which is acting in the exercise of its commercial or independent professional activity when concluding the contract (§ 14 Para. 1 BGB).
§2 Conclusion of contract
1. the goods and services offered in our web store merely represent an invitation to place an order.
2. with your order you submit an offer to us to conclude a purchase contract. The purchase contract is concluded when the ordered item is sent to you. The confirmation of receipt of your order is not an acceptance of your offer. It merely serves to inform you that this order has been received.
§3 Revocation by the consumer, exclusion of revocation
(1) As a consumer you have a right of revocation. The requirements and legal consequences of the right of withdrawal are set out in the following withdrawal policy.
Cancellation policy
Right of cancellation:
You can cancel the contract within 14 days without giving any reason.
If the items have already been dispatched, the withdrawal period is 14 days from the date on which you or a third party named by you (excluding the deliverer) came into possession of the last delivered goods. After you have informed us of your withdrawal, you have 16 days to return the goods to us.
To exercise the right to cancel, you must inform us
JENZ GmbH
Marketing
Wegholmer Str. 14
32469 Petershagen
Germany
Email: marketing@jenz.de
Phone: +49 5704 9409-0
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To comply with the withdrawal period, it is sufficient for you to submit your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We shall bear the costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(2) In accordance with § 312g BGB, the right of withdrawal does not apply, inter alia
1. for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs and
2. for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery, and
3. for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery, and
4. for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
§4 Prices, terms of payment, retention of title
1. Unless otherwise agreed, the prices applicable on the day the contract is concluded and stated in our web store shall apply. All prices include the applicable statutory value added tax. Default occurs 14 days after invoicing.
2. the payment options are explained during the ordering process.
3. you as the customer are only entitled to set-off rights if your counterclaims have been legally established, are undisputed or have been recognized by us. Furthermore, you are only authorized to exercise a right of retention insofar as your counterclaim is based on the same contractual relationship.
(4) Deliveries shall only be made within the European Union.
5. the goods remain our property until full payment has been made. If you are more than 10 days in arrears with payment, we have the right to withdraw from the contract and reclaim the goods.
§5 Shipping costs, delivery and service conditions
1. the shipping costs may vary depending on the type of delivery and the nature of the order.
2. we deliver the goods in accordance with the agreements made with you. The delivery time can be found in detail in the order overview.
§6 Warranty, liability
1. the statutory warranty regulations shall apply.
2. we shall only be liable for damages in the cases of letters a) to d) as follows:
a) for injury to life, body and/or health as well as for damages caused intentionally or by gross negligence without limitation;
b) for damages arising from non-compliance with any guarantees given in writing to the extent of your financial interest as the customer, which is covered by the purpose of the guarantee and was recognizable to us when it was given;
c) in cases of product liability under the Product Liability Act;
d) for the breach of material contractual obligations due to slight negligence, the resulting liability for damages shall be limited to the extent of damage that we typically had to expect at the time of conclusion of the contract due to the circumstances known to us at that time. Essential contractual obligations are those fundamental obligations which were decisive for the conclusion of the contract and on the observance of which the customer could rely;
3. otherwise, any liability for damages on our part, regardless of the legal grounds, is excluded.
4. in the cases referred to in paragraph 1 d), claims for damages and reimbursement of expenses shall become statute-barred after twelve months. The limitation period shall commence in accordance with § 199 BGB.
4. in the cases referred to in paragraph 1 d), claims for damages and reimbursement of expenses shall become statute-barred after twelve months. The limitation period shall commence in accordance with § 199 BGB.
5. to the extent that our liability is excluded under these provisions, this shall also apply to the liability of our executive bodies and vicarious agents, in particular employees.
§7 Data protection
1. we will collect, process and store all personal data provided by you exclusively in accordance with the provisions of the applicable data protection law.
2. the use of your personal data is necessary for the execution of the contract concluded with you. Any further use requires your express consent. Details of the data collected and its respective use can be found in our privacy policy.
§8 Discount coupons and their redemption
Discount coupons are coupon codes which entitle the holder to a specific discount in the web store. They cannot be purchased, but can be issued by JENZ for single or multiple use, e.g. as part of advertising campaigns with a specific period of validity. Such coupons can then only be redeemed during the specified period as part of an order process and only before the purchase process is completed. Subsequent crediting is not possible and the value of a discount coupon is neither paid out in cash nor does it bear interest. Multiple discount coupons cannot be combined. The resale of a discount coupon is not permitted.
JENZ reserves the right to make validity dependent on a minimum order value or to exclude certain products from the discount. Coupons cannot be offset against shipping costs under any circumstances.
§9 Identity of the provider, contact
(1) The online store is managed and operated by:
JENZ GmbH
Marketing
Wegholmer Str. 14
32469 Petershagen
Germany
marketing@jenz.de
(2) Complaints can be made at the above address.
§10 Information on online dispute resolution
The European Commission has provided an internet platform for online dispute resolution (so-called “ODR platform”) to settle consumer disputes out of court. This platform can be accessed via the following link:
http://ec.europa.eu/consumers/odr/.
JENZ will not participate in an alternative dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so.
§11 Final provisions
1 (1) German law shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
2 (2) Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining contractual conditions.
JENZ GmbH
(as of June 2025)
§1 Scope of application, definitions
1 The following General Terms and Conditions apply to all business relationships between you as a customer and us, JENZ GmbH (hereinafter "JENZ"), which are initiated and processed via our web store. The version of our General Terms and Conditions of Business valid at the time of the order shall apply. Deviating terms and conditions of the customer shall not be recognized unless JENZ expressly agrees to their validity in writing.
2. our goods and services offered via the web store are aimed exclusively at consumers of legal age as final purchasers. For the purposes of these General Terms and Conditions, (i) a "consumer" is any natural person who concludes the contract for a purpose which cannot be attributed primarily to their commercial or independent professional activity (§ 13 BGB) and (ii) an "entrepreneur" is a natural or legal person or a partnership with legal capacity which is acting in the exercise of its commercial or independent professional activity when concluding the contract (§ 14 Para. 1 BGB).
§2 Conclusion of contract
1. the goods and services offered in our web store merely represent an invitation to place an order.
2. with your order you submit an offer to us to conclude a purchase contract. The purchase contract is concluded when the ordered item is sent to you. The confirmation of receipt of your order is not an acceptance of your offer. It merely serves to inform you that this order has been received.
§3 Revocation by the consumer, exclusion of revocation
(1) As a consumer you have a right of revocation. The requirements and legal consequences of the right of withdrawal are set out in the following withdrawal policy.
Cancellation policy
Right of cancellation:
You can cancel the contract within 14 days without giving any reason.
If the items have already been dispatched, the withdrawal period is 14 days from the date on which you or a third party named by you (excluding the deliverer) came into possession of the last delivered goods. After you have informed us of your withdrawal, you have 16 days to return the goods to us.
To exercise the right to cancel, you must inform us
JENZ GmbH
Marketing
Wegholmer Str. 14
32469 Petershagen
Germany
Email: marketing@jenz.de
Phone: +49 5704 9409-0
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To comply with the withdrawal period, it is sufficient for you to submit your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We shall bear the costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(2) In accordance with § 312g BGB, the right of withdrawal does not apply, inter alia
1. for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs and
2. for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery, and
3. for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery, and
4. for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
§4 Prices, terms of payment, retention of title
1. Unless otherwise agreed, the prices applicable on the day the contract is concluded and stated in our web store shall apply. All prices include the applicable statutory value added tax. Default occurs 14 days after invoicing.
2. the payment options are explained during the ordering process.
3. you as the customer are only entitled to set-off rights if your counterclaims have been legally established, are undisputed or have been recognized by us. Furthermore, you are only authorized to exercise a right of retention insofar as your counterclaim is based on the same contractual relationship.
(4) Deliveries shall only be made within the European Union.
5. the goods remain our property until full payment has been made. If you are more than 10 days in arrears with payment, we have the right to withdraw from the contract and reclaim the goods.
§5 Shipping costs, delivery and service conditions
1. the shipping costs may vary depending on the type of delivery and the nature of the order.
2. we deliver the goods in accordance with the agreements made with you. The delivery time can be found in detail in the order overview.
§6 Warranty, liability
1. the statutory warranty regulations shall apply.
2. we shall only be liable for damages in the cases of letters a) to d) as follows:
a) for injury to life, body and/or health as well as for damages caused intentionally or by gross negligence without limitation;
b) for damages arising from non-compliance with any guarantees given in writing to the extent of your financial interest as the customer, which is covered by the purpose of the guarantee and was recognizable to us when it was given;
c) in cases of product liability under the Product Liability Act;
d) for the breach of material contractual obligations due to slight negligence, the resulting liability for damages shall be limited to the extent of damage that we typically had to expect at the time of conclusion of the contract due to the circumstances known to us at that time. Essential contractual obligations are those fundamental obligations which were decisive for the conclusion of the contract and on the observance of which the customer could rely;
3. otherwise, any liability for damages on our part, regardless of the legal grounds, is excluded.
4. in the cases referred to in paragraph 1 d), claims for damages and reimbursement of expenses shall become statute-barred after twelve months. The limitation period shall commence in accordance with § 199 BGB.
4. in the cases referred to in paragraph 1 d), claims for damages and reimbursement of expenses shall become statute-barred after twelve months. The limitation period shall commence in accordance with § 199 BGB.
5. to the extent that our liability is excluded under these provisions, this shall also apply to the liability of our executive bodies and vicarious agents, in particular employees.
§7 Data protection
1. we will collect, process and store all personal data provided by you exclusively in accordance with the provisions of the applicable data protection law.
2. the use of your personal data is necessary for the execution of the contract concluded with you. Any further use requires your express consent. Details of the data collected and its respective use can be found in our privacy policy.
§8 Discount coupons and their redemption
Discount coupons are coupon codes which entitle the holder to a specific discount in the web store. They cannot be purchased, but can be issued by JENZ for single or multiple use, e.g. as part of advertising campaigns with a specific period of validity. Such coupons can then only be redeemed during the specified period as part of an order process and only before the purchase process is completed. Subsequent crediting is not possible and the value of a discount coupon is neither paid out in cash nor does it bear interest. Multiple discount coupons cannot be combined. The resale of a discount coupon is not permitted.
JENZ reserves the right to make validity dependent on a minimum order value or to exclude certain products from the discount. Coupons cannot be offset against shipping costs under any circumstances.
§9 Identity of the provider, contact
(1) The online store is managed and operated by:
JENZ GmbH
Marketing
Wegholmer Str. 14
32469 Petershagen
Germany
marketing@jenz.de
(2) Complaints can be made at the above address.
§10 Information on online dispute resolution
The European Commission has provided an internet platform for online dispute resolution (so-called “ODR platform”) to settle consumer disputes out of court. This platform can be accessed via the following link:
http://ec.europa.eu/consumers/odr/.
JENZ will not participate in an alternative dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so.
§11 Final provisions
1 (1) German law shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
2 (2) Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining contractual conditions.
JENZ GmbH