Refund policy

Revocation by the consumer, exclusion of revocation


(1) As a consumer, you have a right of withdrawal. The conditions and legal consequences of the right of withdrawal are set out in the following withdrawal policy.

Cancellation policy


Right of withdrawal:
You can withdraw from the contract within 14 days without giving any reason.


If the items have already been dispatched, the withdrawal period is 14 days from the date on which you or a third party named by you (excluding the deliverer) came into possession of the last delivered goods. After you have informed us of your withdrawal, you have 16 days to return the goods to us.


To exercise your right of withdrawal, you must inform us

JENZ GmbH
Marketing
Wegholmer Str. 14
32469 Petershagen
Germany
Email: marketing@jenz.de
Phone: +49 5704 9409-0


of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).


To comply with the withdrawal period, it is sufficient for you to submit the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We shall bear the costs of returning the goods.


You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.


(2) In accordance with § 312g BGB, the right of withdrawal does not apply, inter alia
1. for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs and
2. for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery, and
3. for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery, and
4. for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.